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KAINOTOMO PH LTD grants customers to request a complete refund of their order when the request fulfills all the following requirements:

After receiving a refund request, KAINOTOMO PH LTD has the right to check the malfunction reported and try to fix it within 5 days. After that period, if a working solution is not provided, KAINOTOMO PH LTD will provide a complete refund of the purchase.

Refunds are NOT granted if one or more of the following conditions apply: